This is a very common problem that is faced by the HP printer users, in order to get it fixed perform a reset of the printer ensure that the printer is directly connected to the wall outlet after that print a test page, after that try to get a copy from the printer if your printer works fine with giving out copies then click the “menu’’ icon after that click “ printer preferences ‘’ after that click “printer and scanner’’ in the list that appears click “ HP” further click the minus button and get it deleted then again get it added by clicking the add button and then give the print command and get more info: HP Printer Help Number Uk.